Créations HRD Design prides itself on the superior design,
quality and meticulous workmanship in all of its’ Dog-e-Lites™
accessories. We use the most up-to-date LED technologies to create
a robust product for you and your pet, and confidently boast the
best results on the market. With normal supervised use, these lighted
beauties should provide you and your pet with countless hours of
safety and enjoyment. Dog-e-Lites™ and Kit e Lites™
are durable but not indestructible. Rigorously tested, the electronic
components in our collars, leashes and harnesses have proven to
be water and weather resistant however should not be submerged under
water. Even if submerged or otherwise abused, they are completely
safe and harmless to you and your pet.
Our small and medium sized accessories have been buckle tested for
150+ pounds of direct pull. Similarly, our large and extra-large
sized accessories have been tested for 200+ pounds of direct pull.
As with any product using electronic components, defects do occasionally
occur. As any product defect should be normally be evident within
the first few days of use, and our return or exchange policy in
the case of product defects is a maximum thirty (30) days with receipt.
Although we are confident that you and your pet will enjoy many
happy and safe hours with your Dog e Lites™ product, severe
stresses such as chewing (even in the portion without lights, since
internal wiring extends the length of the product), crushing, ripping,
extreme bending etc, can destroy the structure and/or electronic
components and the result cannot be considered a product defect.
This product is not a toy and should never be used without human
adult supervision.
Some of our nylon Dog e Lites™ accessories come with a reflective
strip for added visibility. This strip has the longest life of any
similar reflective pet product; however please note that all such
strips will eventually peel off over time with consistent use. The
remaining Flashing LED accessory will continue to be beautiful and
effective even once the strip is gone.
Average battery life can range from thirty (30) to sixty (60) hours
depending on the quality of the battery. Weak or dead batteries
are normally the cause of dim or stopped lights. Simply pop in fresh
batteries and watch your Dog e Lites™ pet accessory flash
and glow like new! Need help? Please see Instructions &
Technical Assistance.
If you have reviewed the Instructions & Technical Assistance
page and feel that your Dog e Lites™ product is defective
within the guarantee period, please contact us at info@dog-e-lites.com
with a detailed description of the problem. We will try to help
you fix the problem or provide an address to which you may return
the product for exchange. If you purchased your Dog e Lites™
accessory through an authorized Dog e Lites™ retailer, you
may exchange it with that retailer according to their store policy
or directly with Dog e Lites™ as per above. Dog e Lites™
reserves the right to refuse any exchange request that evidence
of misuse.
CAUTION: This fashion product is intended to assist
the owner in managing his animal and should not be used to replace
responsible human supervision. Dog e Lites™ assumes no responsibility
for loss, escape or injury while its product is in use.
Dog-e-Lites
> The Dog e Lites™ Guarantee
